Frequently Asked Questions
Where is LIfe UNder the Oaks lavender farm located?
Our first lavender field on Hobe Rd. is currently closed to the public. The Lavender Farm 2.0 is located right off of American Ave. at 1221 N. Rancho Robles Rd, in Oracle, AZ. Check out our Locations & Directions page for more info.
where can I purchase your lavender products
You can purchase our lavender products from our Online Boutique, Farm Boutique or Lavender Manor in Tucson, AZ!
what events are you currently offering?
Check out our Events page for Upcoming Events
How are your lavender products made?
Our products are made at Windy Hills Lavender Farm, located in Heber, AZ. All of our products are created with our lavender oil, and are certified organic.
when can i visit the farm?
Our Farm is Open to the Public Wednesday - Sunday 10am - 3pm unless otherwise noted! Check out our Farm Entry page for more info!
Are drones permitted at the farm?
We're sorry, but flying drones are not permitted unless prior authorization has been given.
IS smoking or vaping permitted?
Smoking and e-cigs are not permitted on the premises.
I'm a professional photographer. May I take photos at the farm?
Photographers must get authorization to take photos. Fees may apply. Check out the Photography Policy!
when does the lavender bloom?
Lavender Bloom season occurs late May, June, and in early July. Wreath and other lavender workshops occur during Bloom season because the lavender needs to be fresh and easy to work with.
Can I hold a private event at the farm?
You can find out about the Services and Rental opportunities we provide at the Farm on our Private Events page.
do you issue refunds if I can't come to an event I purchased tickets for?
ALL TICKET SALES ARE FINAL
We are unable to issue refunds after your ticket purchase has been processed. Classes, workshops, and concerts are rain or shine events. (Unless specifically listed in the event description). Double check before booking that the date will work for you and if you are unable to attend feel free to send a friend in your place! If cancelled by LUTOLF tickets will be refunded in future.
We are unable to issue refunds after your ticket purchase has been processed. Classes, workshops, and concerts are rain or shine events. (Unless specifically listed in the event description). Double check before booking that the date will work for you and if you are unable to attend feel free to send a friend in your place! If cancelled by LUTOLF tickets will be refunded in future.
ARE PETS ALLOWED AT THE FARM?
Only properly licensed service animals are permitted at the farm.
is food available at open farm
Check out our Open Farm page for info about purchasing Picnic Baskets to enjoy during your visit. Baskets must be purchased 24 hours in advance. We do permit guests to bring their own food.
Is the farm handicap accessible
The farm is not handicap accessible at this time, but we are currently working on resolving this.
can i purchase plants at the farm?
Yes, annual sales are available start in May until supplies last.
is there a shop at the farm?
Our Pop-Up Shop is open during Farm events.
can i have a wedding at the farm?
We can accommodate small weddings or elopements. Visit the Private Events page for more information.
ARE PICNIC BASKETS SHAREABLE?
Picnic Baskets are meant for one but many people share the basket. The sandwiches are a good size. We also include another glass & cutlery. The basket includes a lavender sachet (value of $10) as well. 48hrs Notice Required When Ordering.
What on-site policies do i agree to when i purchase an event ticket or WORKSHOP?
- The holder on behalf of the holder and any minor accompanying the holder (individually and collectively the "holder"), agrees to all the terms hereof. Holder voluntarily assumes all risks of personal injuries (including death) related incidental, attending, participating in, and/or viewing the event, class, or activity for which this ticket is issued whether occurring prior to, during, or after the actual event, including, without limitation, injuries from equipment, performers, spectators, staff members.
- Tickets constitute a revocable license, which may be withdrawn, and admission refused at any time in the discretion of the event holder. Holder's failure to comply with any of Life Under the Oaks Lavender Farm (LUTOLF) policies constitutes grounds to terminate this license and for denial of admission or removal from LUTOLF without refund. Tickets must be presented for admission into LUTOLF for the event specified on this ticket.
- LUTOLF is not responsible for lost, stolen, or damaged property.
- LUTOLF supports an environment where guests can enjoy themselves free from the following behaviors: Foul/abusive language or obscene gestures, intoxication or other signs of impairment related to alcohol consumption. Use of illegal drugs or other illicit substances are not permitted.
- I understand that the consumption of alcoholic beverages is not permitted on the farm. Driving while under the influence is unlawful and providing designated drivers is not the responsibility of LUTOLF. Violators will be escorted from the property. Displays of affection not suitable in a public, family setting. Any disruptions to the progress of the event or activity. Obscene or indecent clothing, and use of weapons of any kind are not permitted under any circumstances.
- I understand that animals are prohibited on LUTOLF property except for properly trained and licensed service animals.
- LUTOLF is a “no smoking/ smoke free” environment. This includes vaping and e-cigarettes.
- I give my permission to LUTOLF, those acting with permission, or its employees, the permission to take photographs or videos of me and use them for various purposes, including, but not limited to Public Relations/ social media. I understand that I will not be paid for these photographs and/ or video footage and have no rights to them. I am participating as a volunteer. I hereby wave any right to inspect or approve the finished photograph/ video or advertising copy or printed matter that may be used in conjunction therewith or to the eventual use that it might be applied.
- I release Lavender LUTOLF, its employees, and agents, from any claims of harm and liability as a result of any distortion, blurring or alteration, optical illusion, or use in composite form, either intentionally or otherwise which may occur from making, showing, using or distributing these photographs/video.
- I understand that LUTOLF is a fully operational working farm where items such as farming equipment, machinery, tools, uneven ground, and various elements of nature are present and am fully aware of the risks and hazards involved with my exploring the premises. Only LUTOLF Owners & Employees are permitted to use any and all LUTOLF equipment, tools, golf carts, etc.(see #1)
- I understand that all events, dates, times, locations, artists, and instructors are subject to change and that videotaping or live streaming tours, classes, workshops, concerts, or experiences is prohibited without prior approval.
- LUTOLF has the right to change seating in effort to comply with government recommendations and does not need to provide communication or refund options for these changes.
- Participating Guest: I am participating in classes, workshops, or services during which I may receive information and instruction from an independent instructor. I am fully aware of the risks and hazards involved.
- In consideration of being permitted to participate in classes at LUTOLF, I agree to assume full responsibility for any risks, injuries, or damages, known and unknown, which I might incur as a result of participating in the program.
- In further consideration of being permitted to participate in classes at LUTOLF, I knowingly, voluntarily, and expressly waive any claim I may have against the instructor, the owners, or any representative of LUTOLF for injuries or damages that I may sustain as a result of participating in classes or workshops held at Lavender Hill Farm.
- Fitness Class Participating Guest: I am participating in classes or services during which I will receive information and instruction about fitness, health, and wellness. I recognize that this class requires physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved.
- I understand that it is my responsibility to consult with a physician prior to and regarding my participation in any physical fitness program, including this class. I represent and warrant that I have no medical condition that would prevent my participation in physical fitness activities.
- In consideration of being permitted to participate in classes at LUTOFL, I agree to assume full responsibility for any risks, injuries, or damages, known and unknown, which I might incur as a result of participating in the program.
- In further consideration of being permitted to participate in classes at LUTOLF, I knowingly, voluntarily, and expressly waive any claim I may have against the instructor, the owners, or any representative of LUTOLF for injuries or damages that I may sustain as a result of participating in classes or workshops held at Lavender Hill Farm.
